Hays Chemist (Hays Chemist/ we/ us/ our) is an online pharmacy operated by Hay Family Business Trust (ABN ****).
Below are the terms and conditions of use (Terms) for our website. By continuing to access or use our site and placing an order, you confirm your acceptance of these Terms. If you do not agree with these Terms, we kindly ask that you refrain from using the website.
1. Australian Consumer Law
- 1.1. Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any non-excludable statutory rights or guarantees you may have under the Australian Consumer Law (ACL).
- 1.2. In the event of any inconsistency between the Terms and the Australian Consumer Law, the protections provided to you under the Australian Consumer Law will prevail to the extent of that inconsistency.
2. Information Disclaimer
- 2.1. The information and statements on our website are for informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease.
- 2.1.1. All content on our website, including information related to medical conditions, products, and treatments, is for general guidance only. We are not responsible for any outcomes resulting from the use of this content.
- 2.2. The information on our website is not intended to replace professional medical advice or the information provided on product packaging or labels. Always consult with your pharmacist, general practitioner, or other qualified healthcare provider before starting or continuing any medical treatment or if you have any questions regarding your health or the health of others.
- 2.3. While we make every effort to ensure the accuracy and reliability of the content, please note that it may contain errors, omissions, or changes and may not comply with legislation or regulations outside of Australia.
3. Pricing and Stock Conditions
- 3.1. Unless otherwise stated, all prices and transactions are shown in Australian Dollars (AUD) and include GST where applicable.
- 3.2. From time to time, products displayed on our website may be unavailable due to stock limitations.
- 3.3. If a product is listed at an incorrect price, whether due to a typographical issue or pricing information provided to us, we reserve the right to refuse or cancel any order placed for that product.
- 3.3.1. This applies regardless of whether the order has been confirmed or payment has been processed.
- 3.3.2. Where payment has already been received and the order is cancelled, a full refund of the amount paid will be issued to the original payment method.
4. Website Terms of Use
- 4.1. You may access and use our website for personal purposes only, including browsing products and placing orders.
- 4.2. No material from our website may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved.
- 4.3. While we take reasonable steps to maintain website availability, access to the website or certain features may occasionally be limited due to maintenance, technical matters, or other factors outside our control. As a result, uninterrupted access cannot be guaranteed.
5. Security and Privacy
- 5.1. To ensure the security and integrity of our services, we may monitor and track your access to the website using cookies and/or retailer IDs.
- 5.1.1. Any data collected through this process is handled securely and used in accordance with our Privacy Policy.
- 5.2. We will not disclose personal information or browsing habits to any third party unless required by law or with your express permission.
- 5.2.1. However, please note that transmissions to and from this website may be monitored, intercepted, or modified by other parties.
6. Warranties and Liabilities
- 6.1. This website is provided “as is.” While we strive to offer a reliable service, we exclude all warranties to the fullest extent permitted by law.
- 6.2. To the extent allowed, we disclaim any liability for damages, costs, or losses (including direct, indirect, or consequential) that may arise from your use of our website, or from relying on any information, services, or materials it contains.
- 6.3. This disclaimer does not affect any non-excludable statutory rights under Australian Consumer Law related to product sales.
7. Email Notifications
- 7.1. As a condition of purchase, we reserve the right to email you product alerts and special offers that we believe may be of interest to you.
- 7.2. All emails sent will contain a clear link to unsubscribe.
- 7.2.1. Once you have unsubscribed, we will remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.
8. General Conditions
- 8.1. You must not use the website in breach of any laws, knowingly transmit viruses, or make fraudulent enquiries.
- 8.2. We may change these Terms and Conditions from time to time.
- 8.2.1. Any amendment will be effective immediately.
- 8.2.2. Your continued use of this website after any changes become effective constitutes your agreement to the new Terms and Conditions.
These Terms and Conditions were last updated on 1 June 2026.
